Term and Conditions

Last Updated: [Date]

Welcome to Slip & Stride! These Terms and Conditions outline the rules and regulations for using our website (www.mulesnslides.com) and purchasing our handcrafted footwear.

1. Our Customers

Slip & Stride caters to discerning footwear enthusiasts who appreciate:

• Handcrafted quality in women’s footwear (espadrilles, wedges, sandals, mules, pumps, and slingbacks)
• Ethical production methods
• Classic styles with contemporary comfort
• Worldwide shipping (excluding Asia and certain remote regions)

2. Website Use

User Responsibilities:

• You must be at least 18 years old or have parental consent to make purchases
• Account information must be accurate and kept confidential
• Prohibited activities include fraudulent purchases, scraping content, or disrupting site operations

3. Products & Services

Product Description:

We take pride in offering:

• Handmade footwear crafted with premium materials
• Detailed product descriptions and sizing guidance
• Photographs that represent colors as accurately as possible (minor variations may occur)

Availability:

All products are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

4. Orders & Payments

Order Process:

• Orders are processed within 1-2 business days
• You’ll receive an order confirmation email
• We reserve the right to cancel orders for suspected fraud or errors

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing Policy:

• All prices are in USD
• We occasionally run promotions which may affect pricing
• International customers may incur additional customs fees

5. Shipping Policy

Shipping Options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

Delivery Areas:

We ship worldwide except to Asia and certain remote regions. Delivery times are estimates and not guaranteed.

Customer Responsibilities:

• Provide accurate shipping information
• Be available to accept delivery or provide alternative instructions
• Inspect packages upon delivery for visible damage

6. Returns & Exchanges

Return Policy:

• 15-day return window from delivery date
• Items must be unworn with original tags and packaging
• Hygiene restriction: No returns on tried-on flat sandals or slingbacks without protective covers

Return Process:

1. Contact us within 15 days at [email protected]
2. Complete the return request form
3. Wait for approval (within 2 business days)
4. Ship items securely with tracking

Refund Details:

• Refunds processed within 5-7 business days after return receipt
• Original shipping costs non-refundable (except for our errors)
• Refunds issued to original payment method

7. Intellectual Property

All content on our website (logos, images, text) is property of Slip & Stride and protected by copyright laws. Unauthorized use is prohibited.

8. Liability Limitations

Our Responsibility:

• We’re liable for direct damages caused by our negligence
• We’re not liable for indirect damages (lost profits, data loss)
• Maximum liability is limited to the order value

Product Use:

Our footwear is designed for normal wear. We’re not responsible for injuries from improper use.

9. Privacy Policy

Your privacy is important. Our separate Privacy Policy details how we collect and protect your data.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by Washington State laws. Disputes will be resolved in Seattle courts.

Contact Us

For questions about these Terms:

Slip & Stride Customer Service
4392 University Street, Seattle, US 98106
Email: [email protected]